Privacy policy

Last updated: 16 September 2026. This policy explains how Sharjah Lab Tests handles data when you browse the website, submit a consultation request, or follow an external contact link.

Data processed by this website

Hosting and analytics services may process limited technical data such as device and browser type, visited pages, approximate location, and non-identifying usage events. When you submit the consultation form, we process your name, email address, phone number, optional message, and the website domain recorded as the lead source. We do not sell this data or use health notes for targeted advertising.

Consultation requests and lead source

The form sends the request through this website to the approved consultation webhook. The current website domain is generated automatically as the lead source; it is not a field you can enter or edit and it does not itself confirm an appointment. If delivery fails, the website keeps the entered values, reports the failure, and allows another attempt.

Consultation, WhatsApp and phone controls

Consultation buttons open the shared form on this website. WhatsApp and phone controls open external services. This website does not send a WhatsApp message automatically; you decide whether to continue. WhatsApp, Meta, or the healthcare provider you choose then process information under their own privacy policies, potentially outside the UAE.

Health information

Do not enter records, identification, prescriptions, or sensitive results in the consultation form or send them over WhatsApp unless a licensed provider requests them through an appropriate secure channel. This website is not an emergency service and does not maintain a medical record.

Retention, security and processors

Consultation requests are retained under the care team’s approved retention schedule and the receiving system’s settings, and are deleted or restricted when no longer operationally or legally required. Vercel, the analytics provider, the approved webhook receiver and WhatsApp/Meta may process information outside the UAE depending on the production setup. We use HTTPS and reasonable access controls, but no electronic transmission method is completely secure.

Your rights and contact

You may ask about technical data associated with your use, or request correction or deletion where applicable, by calling +971 4 547 9492. We may need to verify your identity before acting on a request.

Children and changes

A parent or guardian should handle contact concerning anyone under 18. Material changes will be published here with a new revision date.